Refund and Returns Policy
At Kamagra, we value customer trust and aim to handle every order concern with clarity and fairness. Our Refund and Returns Policy is designed to protect customers while also respecting pharmaceutical safety requirements and regulatory norms. The guidelines below explain when cancellations, refunds, or replacements may be possible.
Order Cancellation Policy
A purchase can be cancelled only if the request is made before the parcel is dispatched. Once the shipment has left our facility, cancellation is no longer possible. Customers who wish to cancel should reach out to our support team quickly and share accurate order information for validation.
Return Eligibility
For health and safety reasons, medicines and pharmaceutical items are usually not accepted for return. This helps maintain product safety and quality standards. However, limited exceptions may be considered in cases such as:
- Receiving the wrong item
- Products arriving in a damaged condition
- Failure of delivery within the normal timeframe
Refund Conditions
Incorrect or Damaged Products
If the delivered item does not match your order or arrives physically damaged, you may qualify for a replacement or refund after verification.
Non-Delivery
If tracking shows that your parcel was not delivered within 30 days of dispatch, you can request either reshipment or a full refund.
Cancellation Before Dispatch
Orders cancelled before shipping are eligible for a full refund.
Refunds will not be granted when:
- A cancellation is requested after dispatch
- The customer provides incomplete or wrong delivery details
- Shipping delays occur due to customs or courier disruptions
Refund Procedure
To initiate a refund request, contact customer support within 7 days of receiving the order. Please include:
- Order ID or reference number
- A short description of the concern
- Clear images in case the product is faulty or not the one ordered
Approved refunds are returned through the original payment method. Processing time generally ranges from 5 – 10 business days depending on the bank or payment provider.
Replacement Policy
If an order is verified as lost, damaged, or incorrect, a replacement shipment may be arranged at no extra charge. Replacement deliveries usually follow standard shipping timelines.
Important Notes
- Medicines cannot be accepted back due to hygiene regulations
- Requests must be made within the stated time limits
- Refunds are issued only via the original payment channel
- Delivery fees are refunded only if the mistake is from our side